This morning I received a package from Hong Kong. It was something that I had ordered online from e-Bay. It is something that I do occasionally when I cannot find what I need in the local markets. I often receive other packages that are mostly gifts from my friends abroad. When I went to take the package from the postman he told me that in the future I should avoid ordering things online. I was shocked! I asked him the reason and he said “Well I can not be held responsible if something goes missing!” He also claimed that it was customs that pilfer things from the packages and if they steal things then I might blame him for it.
I could barely believe my ears. Here was someone whose job it is to deliver post safely and securely telling me that he could not guarantee its safety! This is the country that claims to be the leader in Internet technology and in fact one of my businesses is selling e-commerce websites. If the largest delivery organisation in this country cannot guarantee delivery what future does my business have then? I am just happy that I do not have any Indian clients then because they should never use such a horrid service provider.
Coming back to my experiences with India Post, it is a terrible organisation. The staff at their post offices are rude. They lose packages and post. They do not sell any packaging at their post offices. Their stamps are ugly and so badly manufactured that most of them do not even stick to envelopes. They seem to do everything at the post office from selling insurance to gold but deliver post! It also seems that they are ready to overcharge you because if you go to two different post offices with the same package or letter you get two different rates!
As for me I do not intend to stop ordering things online but perhaps I should pay a bit extra and get insurance for my post. Since the postman will not take any responsibility if he can’t deliver post. This is what I mean when I say there is no professionalism among Indian people. India Post is the image of India abroad, I should say someone should fix it.